Salary Grade I

Job Scope and Responsibilities

• Accomplishes specific job responsibilities, pre-determined work steps, or established activities within the area, in support of the overall operations of the area
• Acts as point of contact and information resource; responds to inquiries and requests
• Ensures that customers receive accurate information and appropriate assistance
• Assists customers to resolve issues, discrepancies, and problems
• Processes forms, documents, requests, and other correspondences according to College policies and procedures
• Compiles and interprets information and data; maintains databases, files, tracking sheets, and records
• Verifies and clarifies information; ensures accuracy of data; identifies discrepancies and errors, researches and reconciles information
• Verifies that procedures are followed and forms are completed correctly.
• Coordinates with co-workers and supervisors to accomplish projects and assignments
• Keeps supervisors apprised of project status and issues
• May make presentations, facilitate training sessions, and educate others regarding area of responsibility
• May lead, guide, and oversee the work of a limited number of classified staff and/or student workers

Independence / Impact

• Interprets and applies applicable regulations, rules, policies, guidelines and standard operating procedures
• Performs work based on general or standard operating procedures, with some leeway regarding approach or deviation from norms based on direct experience and knowledge of past practice
• Problem solving involves reviewing and evaluating generally routine problems and resolution may involve selecting from established procedures and precedents
• Independent judgment and discretion are involved to make decisions in defined area of responsibility

Knowledge / Skill / Competencies

• Fundamental knowledge in area of responsibility
• Understands the goals and objectives of the department, and own job standards
• Organizational and time management skills
• Customer service skills; ability to interpret and resolve customer issues in a timely, accurate, and professional manner
• Ability to participate as an active team member; ability to collaborate with others
• Ability to work with high volumes of complicated data and information under time constraints
• Ability to make sound decisions and judgments within applicable regulations, rules, policies, and guidelines
• Ability to define issues/problems, collect information, establish facts, and draw valid conclusions
•  Accuracy and attention to detail
•  Ability to maintain confidentiality
• Ability to use a personal computer and applicable software and systems

Minimum Qualifications

• Typically requires an Associate's degree (or two years of college level course work), plus two or more years of relevant experience
• Substitution: Bachelor's degree can substitute for two years of relevant experience. Experience can be substituted for the required education on a one-year for one-year basis
• Specific requirements for individual positions may vary