Specialist/Assistant

Salary Grade I

Job Scope and Responsibilities

  • Accomplishes specific job responsibilities, pre-determined work steps, or established activities within the area, in support of the overall operations of the area
  • Acts as point of contact and information resource; responds to inquiries and requests
  • Ensures that customers receive accurate information and appropriate assistance
  • Assists customers to resolve issues, discrepancies, and problems
  • Processes forms, documents, requests, and other correspondences according to College policies and procedures
  • Compiles and interprets information and data; maintains databases, files, tracking sheets, and records
  • Verifies and clarifies information; ensures accuracy of data; identifies discrepancies and errors, researches and reconciles information
  • Verifies that procedures are followed and forms are completed correctly.
  • Coordinates with co-workers and supervisors to accomplish projects and assignments
  • Keeps supervisors apprised of project status and issues
  • May make presentations, facilitate training sessions, and educate others regarding area of responsibility
  • May lead, guide, and oversee the work of a limited number of classified staff and/or student workers

Independence / Impact

  • Interprets and applies applicable regulations, rules, policies, guidelines and standard operating procedures
  • Performs work based on general or standard operating procedures, with some leeway regarding approach or deviation from norms based on direct experience and knowledge of past practice
  • Problem solving involves reviewing and evaluating generally routine problems and resolution may involve selecting from established procedures and precedents
  • Independent judgment and discretion are involved to make decisions in defined area of responsibility

Knowledge / Skill / Competencies

  • Fundamental knowledge in area of responsibility
  • Understands the goals and objectives of the department, and own job standards
  • Organizational and time management skills
  • Customer service skills; ability to interpret and resolve customer issues in a timely, accurate, and professional manner
  • Ability to participate as an active team member; ability to collaborate with others
  • Ability to work with high volumes of complicated data and information under time constraints
  • Ability to make sound decisions and judgments within applicable regulations, rules, policies, and guidelines
  • Ability to define issues/problems, collect information, establish facts, and draw valid conclusions
  •  Accuracy and attention to detail
  •  Ability to maintain confidentiality
  • Ability to use a personal computer and applicable software and systems

Minimum Qualifications

  • Typically requires an Associate's degree (or two years of college level course work), plus two or more years of relevant experience
  • Substitution: Bachelor's degree can substitute for two years of relevant experience. Experience can be substituted for the required education on a one-year for one-year basis
  • Specific requirements for individual positions may vary