Specialist/Assistant

Salary Grade I

Job Scope and Responsibilities

Accomplishes specific job responsibilities, pre-determined work steps, or established activities within the area, in support of the overall operations of the area
Acts as point of contact and information resource; responds to inquiries and requests
Ensures that customers receive accurate information and appropriate assistance
Assists customers to resolve issues, discrepancies, and problems
Processes forms, documents, requests, and other correspondences according to College policies and procedures
Compiles and interprets information and data; maintains databases, files, tracking sheets, and records
Verifies and clarifies information; ensures accuracy of data; identifies discrepancies and errors, researches and reconciles information
Verifies that procedures are followed and forms are completed correctly.
Coordinates with co-workers and supervisors to accomplish projects and assignments
Keeps supervisors apprised of project status and issues
May make presentations, facilitate training sessions, and educate others regarding area of responsibility
May lead, guide, and oversee the work of a limited number of classified staff and/or student workers

Interprets and applies applicable regulations, rules, policies, guidelines and standard operating procedures
Performs work based on general or standard operating procedures, with some leeway regarding approach or deviation from norms based on direct experience and knowledge of past practice
Problem solving involves reviewing and evaluating generally routine problems and resolution may involve selecting from established procedures and precedents
Independent judgment and discretion are involved to make decisions in defined area of responsibility

Fundamental knowledge in area of responsibility
Understands the goals and objectives of the department, and own job standards
Organizational and time management skills
Customer service skills; ability to interpret and resolve customer issues in a timely, accurate, and professional manner
Ability to participate as an active team member; ability to collaborate with others
Ability to work with high volumes of complicated data and information under time constraints
Ability to make sound decisions and judgments within applicable regulations, rules, policies, and guidelines
Ability to define issues/problems, collect information, establish facts, and draw valid conclusions
 Accuracy and attention to detail
 Ability to maintain confidentiality
Ability to use a personal computer and applicable software and systems

Typically requires an Associate's degree (or two years of college level course work), plus two or more years of relevant experience
Substitution: Bachelor's degree can substitute for two years of relevant experience. Experience can be substituted for the required education on a one-year for one-year basis
Specific requirements for individual positions may vary