COVID-19 Campus Update

The College is currently closed, and remote instruction and work continue while Philadelphia remains under a stay-at-home order. All courses for the Summer I and II terms will be held online while student services and support are available remotely. Visit the College’s Virtual Student Resource Center to access the assistance that you need. Adequate notice will be shared with students, staff and faculty once a re-opening date is established. 

Need Help?

Students

To request support for any of the MyCCP or Self Service features, students can complete the MyCCP/Self Service Support Form. Make sure to supply accurate contact information so we can resolve your issue quickly. Please allow at least 24 hours response time during business hours.

Submit a Student MyCCP and Self Service Support Request

Employees

Help Desk Ticketing System

With the new Support Desk system, getting help from ITS is easier than ever. This system allows you to report an issue or request services from ITS by creating a ticket, which lets you to track the progress of your request. You can even add notes, as well as add and retrieve attachments.

To use the system, just log in using your MyCCP user name and password. 

Submit a Help Desk Ticket

Other Ways to Get Help

Phone Support

Phone: On-campus, ext. 6000; Off-campus, 215-496-6000
Hours:   Mon – Thurs, 8 a.m. – 6:30 p.m.; Fri, 8 a.m. – 5:30 p.m.; Sat, 8 a.m. – 4:30 p.m.

Note that we are closed Fridays and Saturdays during the summer 4-day schedule.

Email Support

Send an email to

Walk-in Support

Bonnell Building, Room B2-41
Walk-in hours: Mon – Friday 8:30 a.m. – 5:30 p.m.