Need Help?


To request support for any of the MyCCP or Self Service features, students can complete the MyCCP/Self Service Support Form. Make sure to supply accurate contact information so we can resolve your issue quickly. Please allow at least 24 hours response time during business hours.

Submit a Student MyCCP and Self Service Support Request


Help Desk Ticketing System

With the new Support Desk system, getting help from ITS is easier than ever. This system allows you to report an issue or request services from ITS by creating a ticket, which lets you to track the progress of your request. You can even add notes, as well as add and retrieve attachments.

To use the system, just log in using your MyCCP user name and password. 

Submit a Help Desk Ticket

Other Ways to Get Help

Phone Support

Phone: On-campus, ext. 6000; Off-campus, 215-496-6000
Hours:   Mon – Thurs, 8 a.m. – 6:30 p.m.; Fri, 8 a.m. – 5:30 p.m.; Sat, 8 a.m. – 4:30 p.m.

Note that we are closed Fridays and Saturdays during the summer 4-day schedule.

Email Support

Send an email to

Walk-in Support

Bonnell Building, Room B2-41
Walk-in hours: Mon – Friday 8:30 a.m. – 5:30 p.m.