COVID-19 Campus Update

As public health concerns surrounding COVID-19 continue to grow, Community College of Philadelphia has made the careful decision to move coursework to online or other remote alternatives, beginning March 30 through the end of the spring semester, and to keep Main Campus and its Regional Centers closed through at least May 6, 2020. All courses remain suspended through March 30, 2020. Students will receive details on coursework from individual instructors. Faculty and staff will be issued guidance by supervisors. At this time, the commencement ceremony for spring 2020 is postponed. The College will continue to update you via email, web updates and text alerts as this situation evolves during the closure. During this time, please follow all CDC guidelines for preventing the spread of this virus and remaining healthy, including hygiene recommendations, social distancing practices and remaining home when you are sick.

Need Help?

Students

To request support for any of the MyCCP or Self Service features, students can complete the MyCCP/Self Service Support Form. Make sure to supply accurate contact information so we can resolve your issue quickly. Please allow at least 24 hours response time during business hours.

Submit a Student MyCCP and Self Service Support Request

Employees

Help Desk Ticketing System

With the new Support Desk system, getting help from ITS is easier than ever. This system allows you to report an issue or request services from ITS by creating a ticket, which lets you to track the progress of your request. You can even add notes, as well as add and retrieve attachments.

To use the system, just log in using your MyCCP user name and password. 

Submit a Help Desk Ticket

Other Ways to Get Help

Phone Support

Phone: On-campus, ext. 6000; Off-campus, 215-496-6000
Hours:   Mon – Thurs, 8 a.m. – 6:30 p.m.; Fri, 8 a.m. – 5:30 p.m.; Sat, 8 a.m. – 4:30 p.m.

Note that we are closed Fridays and Saturdays during the summer 4-day schedule.

Email Support

Send an email to

Walk-in Support

Bonnell Building, Room B2-41
Walk-in hours: Mon – Friday 8:30 a.m. – 5:30 p.m.