Marketing Services

Marketing Your Event, Program or Service

We can help you develop marketing strategies for your upcoming project. If you are unsure of some of the details surrounding your project, we will meet with you to help determine the best communications strategy.

Prior to contacting us about your project, please consider the following information, which will help us determine how we can best support your communication needs:

  • Project timeline/due date
  • Intended audience of event, program or service
  • Project goals and objectives
  • Types of communications needed; number of printed pieces needed
  • Need for online communications: Web, email or other
  • Details of your project: when, where, what, why and how

With this information, we can then develop a marketing strategy that will include:

  • The types of communications that would work best for the intended audience
  • How to best market your event, program or service to the target market
  • Other services around the College that may help promote your project

For more information, email Kris Henk at khenk@ccp.edu or call ext. 8449

Project Options

A variety of communication and marketing strategies may be used to successfully promote your event, program or activity. The details, audience and goals for your event will help us determine what methods will achieve the best results. We create plans and strategies using several communication mediums, including but not limited to:

  • One-pagers
  • Brochures (with or without mailing panel)
  • Fliers
  • Invitations
  • Programs
  • Posters
  • Online marketing — email blasts, social media (Facebook, Twitter)
  • Website or page
  • Targeted direct mail
  • Press releases and media relations
  • Advertising

Different Items, Different Writing Styles

Please keep in mind that writing copy for various options, such as a web page, brochure or advertisement is different. Web pages need less copy than a brochure, they should include keywords to optimize search engine usability, and they should contain content that links to other relevant content or a call to action; ads need short lines of copy and an amount of copy appropriate to the ad size; and brochures and programs can accommodate different amounts of copy, but again, are based on the publication size. We will help you prepare the appropriate amount and style of content.

Project Design

Before assigning your project, the director of Creative Services will meet with you to discuss what types of images, such as photos or graphics, you would like to use in your publication. If we do not have photos in our photo library suitable for your project, we will schedule a photo shoot. Scheduling a photo shoot may add extra time to the publication schedule. The graphic designer assigned to your project will provide design options for your review. The designs will be consistent with the College's overall brand, which includes standard colors, fonts and logos. Creating a consistent look across printed pieces and other communications helps to reinforce the College's brand.

Completing a Mailing

Contact Eve Markman at ext. 8043 to discuss mailing projects.

Project Process, Timeline and Approval

Copy Preparation

Producing print and electronic publications or website content involves many steps, so you will need to plan ahead. You are required to write the initial copy for the project, which must then be approved by your dean or supervisor. If you need assistance writing copy, please contact our office.

To keep your project on schedule, please email your copy in accordance to the guidelines below. Formatting the text makes editing and designing the project more difficult and time consuming, and this may add to the time needed to complete your project.

Ask yourself these questions when working on your copy:

  • Who is your audience and what are their needs?
  • What is the best way to communicate with your audience?
  • What kind of images will help convey your message to your audience?
  • When do you need the information to reach your audience?
  • How many copies of the publication will you need?
  • Will you be mailing the publication in bulk?

Once you have submitted copy for your project, a Marketing writer will edit the document in accordance with the College's editorial and punctuation style guide. Sometimes it is necessary for the staff to rewrite the copy. In such cases, the copy will be sent back to you for final approval.

When preparing copy for print publications or the website, please:

  • Use one 12-point font
  • Use single-spaced text
  • Use black font color only
  • Use single spaces when starting sentences

When preparing copy for print publications or the website, please DO NOT:

  • Put text in a brochure format
  • Put text in tables
  • Put text in columns or text boxes
  • Put text in all capital letters
  • Add photos or clip art
  • Box or frame text
  • Add lines, use shadowing or borders
  • Create margins

Copy should be prepared as a Word document and submitted via email.

New Websites or Additions/Edits

Before creating copy for a new website or website page, please contact us to arrange a meeting to discuss the project. We can also provide tips to help make the site or page most effective.

In order to submit changes to the College's existing web pages, please write out your changes and email them to web_request@ccp.edu, following the print copy guidelines above.

Project Timeline

Copy for websites, brochures and larger publications should be submitted six to eight weeks prior to the date that you need the printed publication/live website.

Copy for emails, fliers, invitations and other smaller publications should be submitted three to four weeks prior to the publication date.

Requested publications will be inserted into our schedule of annual publications, most of which are enrollment-driven.

Sample Timeline for a Brochure

TimeDaysAction Items
Monday, Week 1   Offices of Marketing and Creative Services receive copy
Friday, Week 1 Day 4 Copy is edited (if extensive changes, copy is sent back to client for final approval)
Monday, Week 2 Day 5 Brochure assigned to a graphic designer
Monday, Week 4 Day 15 First proof of brochure sent to client for review
Thursday, Week 4 Day 18 Office of Creative Services receives proof back with changes marked
Tuesday, Week 5 Day 21 Second proof of brochure sent to client for review
Friday, Week 5 Day 24 Office of Creative Services receives proof back with signed proof sheet
Tuesday, Week 6 Day 26 Paper and ink ordered; file sent to Duplicating for printing and folding
Thursday, Week 7 Day 33 Brochure complete and delivered to client

Review and Approval of Your Print Project

Once the initial design has been finalized, you will receive the first of two proofs. You must sign and return the proof sheet with the proof.

Please check the proof very carefully. This is your chance to not only review the design, but also to check for any factual inaccuracies and typos. Please check for correct dates, correct spelling of names and places, and correct titles. Mark all changes directly on the proof in red ink. Return the proof with the signed proof sheet to the director of Creative Services.

The graphic designer will make the requested changes and will rework any design problems. You will then receive a second proof with a proof sheet attached. Review this proof for final approval. Again, this proof sheet must be signed. Publications will not be printed without a signed proof sheet.

Your timely response in approving each stage of the process will ensure that the project is completed on time.

Artwork for Promotional Items

The Office of Creative Services can provide you with our logo for promotional items, such as pens and T-shirts. We can also create a design for T-shirts and other items. Please call ext. 8043 for more information.

In-house Printing

Duplicating can print one- and two-color publications, as well as full-color publications, up to an 11” x 17” size. They can print on smooth, textured and glossy paper. They can also do various types of folding and saddle stitch booklets. The Division of Marketing and Government Relations will pay for the necessary paper and ink for in-house printing. For consistency on publications, all paper and ink choices will be made by the director of Creative Services. If you would like a specialized item or a quantity that cannot be printed in-house, your department will have to pay for outside printing. The director of Creative Services will request price quotes from the printer for you and will manage the process. Please call ext. 8043 for more information.

Internal Communication

We regularly distribute information to the College community via different communications:

Communiqué —This online newsletter features faculty and staff achievements that are related to their role at the College. Faculty and staff are emailed this information. You may submit information to Jessica Scicchitano at jscicchitano@ccp.edu or call 215.751.8040.

Cnews — Faculty and staff share information to specific groups of employees or all employees through emailed announcements. Cnews emails inform the College community of upcoming events and activities at the College or for initiatives involving faculty, staff and students. Information in the Cnews must directly impact numerous faculty, staff or students. Individual achievements, promotion or activities are to be included in Cnews.

To submit a Cnews item, fill in the CNEWS Form which is always accessible from the Employee Resources / Administrative Forms Quick Link Menu item. 

Employee resources navigation menu screenshot

Email Invitations — As requested, we will create email invitations for specific events and activities at the College or involving the College. For more information, email Eve Markman at emarkman@ccp.edu or call 215.751.8043.

Photography

Our division staffs a dedicated photographer to take pictures for publications, the College's website, instructional use, event coverage and other College needs.

Photography Scheduling

Under normal circumstances, scheduling photography two weeks prior to the event is recommended. In order to schedule the photographer, please fully complete a Photography Request form. If you have questions regarding the form, please contact the photographer at ext. 8822. Please note that not every event is an appropriate use of the College's photographer. If you are unsure, discuss the event with the director of Creative Services.

We will try to accommodate “rush” requests for photography. Normally, the first request for photography for any given date and time will be honored. However, on occasion, if a more pressing assignment is requested, we will call the first requestor and ask to reschedule. The office may be able to accommodate the original requestor by having one of the office's designers shoot digital photographs.

If your event is in the evening or on a weekend, coverage is at the discretion of the photographer and pending budget, as it is an overtime request. Give the photographer as much notice as possible since prior plans may prohibit working on the assignment. If the event is scheduled, your department will be responsible for paying the overtime costs.

Before requesting new photographs for a publication or website page, call the College photographer. She has an extensive archive of images that may fit your purpose.

Photography requests must be submitted as least 2 days prior to the event by filling out the Photography Request form. For more information, call ext. 8040.

Authorization Policy

Everyone who is photographed for print or online publication purposes must sign a Photo Release Form. The required release form gives the College full permission to use their photo. Photos without signed release forms will not be used. News event photographs being used for press releases or Transcripts do not require a release form. An authorization form is also required for photographing and videotaping for both internal and external (media coverage) use.

As per the photo/video release agreement in the College Catalog, Community College of Philadelphia uses photographic, video and/or digital images taken of students on College property and at College events, as well as quotes provided by students, in publications, advertisements, promotional materials and audiovisual productions associated with marketing and/or student recruiting.

Questions Regarding Photography

If you have any questions regarding photography, call the College's photographer at ext. 8822.

Communications (Media and Public Relations)

The College's director of Communications is responsible for external and internal communications regarding newsworthy events, happenings and stories. Public relations involves the process of promoting an organization's programs and services, educating the public-at-large and communicating relevant information to a wide variety of audiences. The College's audiences include potential and current students, faculty, staff, trustees, legislators, business and industry, broadcast and print media, and the general public. The primary role of public relations is to enhance an organization's image and to increase the public's understanding of our overall mission.

Public Relations for Your Project 

If you have an event or item that you think requires internal and or external publicity, it is important to share story-related information, background materials and planning schedules with the director of Communications well in advance. This allows adequate time for the publicity materials to be developed, reviewed, approved and disseminated. Advance planning also enables us to think creatively and identify potential “hooks” and “angles” that can be used as part of a specific public relations strategy.

News coverage, a press release and an op-ed are a few of the tools that can help inform people about an event, program or student at the College. Not every initiative or project necessitates a press release or media coverage. To determine if a public relations component would benefit your project, contact the director of Communications at ext. 8082.

The College's Media Relations Policy

Other than letters to the editor or op-ed pieces, the College's policy regarding media [link to press and publications memo from president] contact prohibits anyone except the president or his designee, the chair of the board of trustees or the public relations officer to speak on behalf of the institution. The policy helps to ensure that the institutional position is accurately communicated and strengthens the College's credibility. Staff who are contacted by media representatives directly are required to refer them immediately to the director of Communications at ext. 8082.

Sometimes as a result of current events or as a follow-up to specific press outreach, staff may be called upon to respond to media inquiries. As indicated earlier, the director of Communications is responsible for arranging and coordinating all contact with media representatives. Staff are available to provide media training, preparation and other information for anyone who has agreed to make him or herself available to the media. 

Publicity — We Need Your Input and Ideas

Community College of Philadelphia's centralized public relations function, it is required that the production and oversight of all publicity materials is the responsibility of Communications. While the public relations staff assumes primary responsibility for developing tools and materials conveying the College's stories and for communicating them to media representatives, we need publicity materials and ideas from all of you. Please call the director of Communications at ext. 8082 with ideas and suggestions.

Special Events and Facilities Usage

Special Events and Community Relations plans all official College events, handles most non-instructional facility usage requests and aids outside organizations in planning events at the College.

Contact Erica Harrison at eharrison@ccp.edu or ext. 8941 about a College special event.

There are a variety of spaces and options for facilities usage. Please call ext. 8941 for more information.